Return

1. The consumer who has entered into a remote agreement may withdraw without giving a reason and without incurring any costs other than those provided by laws 30 days from from the date of delivery.
2. The Customer may compose the declaration by himself or use the form of declaration of withdrawal from Agreement (Appendix No 1). A declaration of withdrawal from the Sales Agreement may be submitted for example in a written form to the address: – Kemp House 160 City Road London EC1V 2NX ,UNITED KINGDOM or via e-mail : hello@enjoythedrops.com .
3. The course of time for withdrawal from the Sale Agreement shall commence on the date on which the Product was taken by the Consumer or by a third party designated by him/her other than the carrier and in the case of a Sale Agreement, which:
4. includes a great number of Products that are delivered separately, in batches or in parts, since acquiring possession of the last Product, a batch or part, or
5. is based on regular delivering Products for a fixed period of time – since acquiring possession of the first of the Products;
6. Upon receipt of the Consumer’s declaration of withdrawal from the Agreement, the Seller shall send a confirmation of receipt of the declaration of withdrawal from Agreement to the Consumer’s electronic mail address.
7. In the case of withdrawal from a distance Agreement, such an Agreement shall be deemed not concluded. What the parties have rendered shall be returned in an unchanged condition, unless the change was necessary within the scope of the ordinary management, in particular to determine the nature, features and functioning of the item.
8. The purchased Goods should be returned to the address of the Seller. Address : Kemp House 160 City Road London EC1V 2NX ,UNITED KINGDOM .
9. The Seller shall immediately, but not later than within 30 days from receipt of the Consumer’s declaration on withdrawal from the Agreement, return to the Consumer all the payments he has made, including the costs of delivery for the Goods. The Seller shall refund the payment with the same method of payment as was used by the Consumer, unless the Consumer agrees to another way of refund, whereas such a refund shall not generate any cost for the Consumer.
10. The Seller may withhold the refund of payment received from the Consumer until he receives the returned item or the Consumer provides a proof of its return dispatch, whichever comes first, unless the Seller offered to pick up the item from the Consumer by himself.
11. If the form of delivery of the Goods selected by the Consumer is other than the least expensive, regular form of delivery offered by the Seller, the Seller shall not be obliged to refund to the Consumer any additional costs he has incurred. The Customer shall only incur the direct cost of return of the Goods, unless the Seller has agreed to incur that cost.
12. Consumer is liable for reducing the value of the Product as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product. Consumer liability may include, in particular, the inability to introduce the Product for sale as a full-fledged Product, the costs of re-placing labels and security elements on the Product, as well as the costs of restoring the Product to a condition enabling its re-introduction for sale in the Online Store, including the costs of testing the Product by a specialist and the costs of removing defects found as a result of such examination (to the extent that these defects result from the use of the Product by the Consumer in a way that goes beyond what is necessary to establish its nature, characteristics and functioning).
13. The right of withdrawal from a remote agreement shall not be available to the consumer in respect of agreements:

a) for rendering services, if the Seller has performed the service in full with express consent on the part of the Consumer who had been informed – before the service was commenced – that upon completion of the service he shall lose the right to withdraw from agreement;

b) for an agreement the price or remuneration for which depends on fluctuations on the financial market that are beyond control of the Seller and that may occur before the lapse of the time allowed for withdrawal from the agreement;

c) for an agreement where the subject of the service are non-prefabricated Goods manufactured as per the specifications of the Consumer or serving to satisfy his unique needs;

d) for an agreement where the subject of the service are Goods which deteriorate quickly or have a short shelf life;

e) for an agreement where the subject of the service are Goods delivered in a sealed packaging that cannot be returned if opened, due to health protection issues or for sanitary reasons, if the packaging is opened after delivery;

f) for an agreement where the subject of the service are Goods which after delivery, due to their nature, remain inseparably connected with other items;

g) for an agreement where the subject of the service are alcoholic beverages, the price of which was agreed on conclusion of the Sales Agreement, and which may be delivered only after 30 days, and the value of which depends on fluctuations on the market that are beyond control of the Seller;

h) for an agreement where the Consumer expressly requested the Seller to visit him in order to perform an urgent repair or maintenance; if the Seller additionally performs other services than those requested by the Consumer, or if he delivers other Goods than the spare parts necessary for the repair or maintenance, the Consumer shall have the right to withdraw from agreement as regards the additional services or Goods;

i) for an agreement where the subject of the service are audio or video recordings or computer software delivered in a sealed packaging, if the packaging is opened after delivery; the delivery of journals, periodicals or magazines, except for a subscription agreement;

j) for an agreement concluded in a public auction;

k) for an agreement for rendering services in the scope of accommodation, other than for residential purposes, transport of items, car rental, catering, services connected with leisure, entertainment, sports or cultural events, if the agreement indicates the day or period when the service is to be rendered;

l) for an agreement for the delivery of digital content which is not recorded on a material carrier, if the performance of the service commences upon an express consent of the Consumer before the lapse of the time for withdrawal from agreement and after he has been informed by the Seller about losing the right to withdraw from the agreement.

30 DAYS MONEY BACK GUARANTEE

We uphold a 30-day return policy, allowing you to initiate a return within 30 days of receiving your item.

For a return to be eligible, the item must remain in its original condition, unworn or unused, with all tags intact and in its original packaging. Additionally, a valid receipt or proof of purchase is required.

To initiate a return, kindly reach out to us at hello@enjoythedrops.com.

Upon acceptance of your return request, we will furnish you with a return shipping label, along with comprehensive instructions on the process and designated return address. Please note that items returned without prior request will not be accepted.

Feel free to contact us at hello@enjoythedrops.com for any inquiries related to returns.